Terms & Conditions

By accessing the website of AUTONOMEK (hereinafter "Autonomek", "we", or "the Company") or entering into a service agreement for custom software, high-performance websites, WhatsApp AI sales agents, or automated workflows, you ("the Client" or "User") agree to be bound by these Terms and Conditions.

If you do not accept these terms in their entirety, you must refrain from contracting our engineering services or utilizing our proprietary platform tooling.

Any customized technical scope, proposal, statement of work (SOW), or commercial quote approved via email, digital signature, or certified WhatsApp conversation forms an indivisible addendum to these general terms.

Every engineering engagement is governed by a technical scope document outlining specific deliverables, milestone stages, technological stack, and acceptance criteria.

Autonomek develops bespoke digital solutions adhering to modern industry standards (Next.js, TypeScript, PostgreSQL, Meta Cloud API, secure webhooks). Deliverables are validated against functional specifications agreed upon before kickoff.

Change requests or modifications exceeding the signed scope document will be evaluated independently and billed via a supplemental technical addendum, preventing project creep and safeguarding delivery dates.

Custom Source Code: Upon 100% payment settlement of the project balance, Autonomek transfers full, perpetual, and unencumbered ownership of the bespoke source code, database schemas, and digital assets crafted exclusively for the Client.

Proprietary Core Libraries: Pre-existing software libraries, developer utilities, boilerplate scaffolds, and internal AI orchestration harnesses developed independently by Autonomek remain the intellectual property of Autonomek. The Client receives a worldwide, royalty-free, perpetual license to use, adapt, and run these components within their deployed solution.

Third-Party Services: External APIs (including OpenAI, Meta WhatsApp Cloud API, Vercel, Supabase, Google Cloud) remain subject to their respective vendor licenses and commercial terms.

Showcase Rights: Unless a specific Mutual Non-Disclosure Agreement (NDA) with strict publicity embargoes has been signed, Autonomek reserves the right to showcase screenshots, technical benchmarks, and anonymized performance metrics in its public engineering portfolio.

Fixed-Price Projects: Standard software and AI implementations require an initial 50% deposit before engineering kickoff, with the remaining 50% due upon functional delivery and sandbox approval prior to production domain transfer.

SaaS & Maintenance Agreements: Continuous optimization, vector database maintenance, or dedicated SLA support plans are billed monthly or annually in advance.

Taxes & Currencies: Invoices are issued in Colombian Pesos (COP) for Colombia, Mexican Pesos (MXN) for Mexico, and US Dollars (USD) or Euros (EUR) for international engagements, including all mandatory statutory invoices.

Late Payments: Suspension of staging environments or API bridges may occur if invoices remain outstanding for more than 15 calendar days following written notification.

Warranty Period: Autonomek provides a 30-day post-launch technical warranty covering reproducible bugs, layout defects, or code anomalies directly attributable to the delivered scope.

Warranty Exclusions: The warranty does not cover: (a) code or database alterations performed by unauthorized third parties or Client personnel; (b) unexpected breaking API changes, deprecations, or outages by third-party platforms (e.g., Meta, OpenAI, WhatsApp API, Google); (c) server suspensions caused by unpaid vendor bills of the Client.

Dedicated Maintenance (SLA): Clients requiring 99.9% uptime monitoring, ongoing vector embeddings tuning, or 24/7 incident response may subscribe to our ongoing enterprise engineering retainers.

Guardrails & RAG Architecture: Autonomek configures strict Retrieval-Augmented Generation (RAG) vector pipelines and commercial boundaries to anchor conversational AI agents to the Client’s verified catalog, pricing, and rules.

Probabilistic Nature of LLMs: The Client understands that large language models are probabilistic by design. While Autonomek engineers rigorous validation rules and automated human handoff escalations, Autonomek cannot warrant that an AI model will never generate an inaccurate phrase under adversarial user manipulation.

Meta WhatsApp Policies: The Client agrees to comply with the WhatsApp Business Policy and Meta Commerce Policy. The Client shall not utilize WhatsApp AI agents to broadcast unsolicited spam, deceptive claims, or prohibited goods.

To the maximum extent permitted by applicable law in Colombia, Mexico, the United States, and the European Union, Autonomek shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, loss of data, or operational interruptions resulting from third-party vendor downtime.

Autonomek’s total cumulative liability under any claim arising out of or related to these terms shall be capped at the total amount actually paid by the Client to Autonomek for the specific project during the three (3) months preceding the incident.

For engagements originating in Latin America, these terms are governed by the laws of the Republic of Colombia.

For international engagements in North America and Europe, disputes shall be resolved primarily through good-faith direct executive negotiation within thirty (30) business days.

If an amicable agreement cannot be reached, disputes shall be submitted to the competent commercial courts or binding arbitration in accordance with applicable rules.